78% of clinicians FEEL improved work satisfaction
Overview
Following a successful pilot, Sutter Health rapidly expanded Abridge to 1,000+ clinicians within three months in order to improve patient experiences by supporting more focused face-time with clinicians. Sutter Health has collaborated with Abridge to incorporate patient-facing summaries into the electronic health record. The integrated health system delivers comprehensive, high-quality care to over 3.5 million patients in California.
Impact
78%
improved work satisfaction
59%
improved quality of note
49%
reduction in cognitive load
53%
increase in undivided attention
Clinician Stories
“Abridge has been a life-changing experience. Now, I can focus on my patient's problem throughout the diagnosis and the treatment plan. I feel like my conversation with patients is much more intimate and therapeutic."
“I didn't know how hectic I was throughout the whole day, jumping from patient to patient. I actually didn't really feel like I was in a race until I wasn't racing anymore. Abridge has certainly changed not only my practice and my style, but also how I feel at the end of the day.”
“Patients love it. They thank me at the end of each visit for spending so much time with them, when really it's the same amount of time. Also, Abridge will often capture something that I mentally screened out, but was actually the patient's main concern. When patients see it in the summary, they really appreciate that I included it and feel more heard.”
“Abridge helps me provide better care. When the patient leaves, they have a detailed treatment plan in words that they can understand.”
Vision
“We say: patients first, people always. Bringing Abridge into the hands of our clinicians is really allowing us to focus on those patients first, but to keep all of our people at the heart of what we do. Someday soon, this platform will be in the hands of all our clinicians and time spent after-hours documenting will be a thing of the past.”
