Duke Health, Abridge Partner to Improve Clinician Efficiency and Patient Care
SAN FRANCISCO, CA and DURHAM, NC—January 9, 2025—Duke Health and Abridge, a developer of generative AI for clinical conversations, have established a strategic partnership to collaboratively explore new health care AI innovations.
As a component of this partnership, Duke Health has implemented Abridge’s AI-powered clinical documentation platform to key clinical teams. The Abridge real-time ambient AI platform will be available to 5,000 Duke Health clinicians at more than 150 primary and specialty clinics.
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The platform will be used throughout Duke Health Integrated Practice and Duke Primary Care clinics, which serve communities in the Triangle and other locations in North Carolina. It will enable clinicians to integrate notes into patients' medical records during visits, enhancing the experience for both patients and providers.
“As a leading academic medical center, the drive to improve patient care is part of Duke Health’s DNA,” said Matthew Barber, M.D., interim senior vice president of Duke Health Integrated Practice. “With this platform at our disposal, our clinicians are able to focus more fully on patients and less on documentation, restoring what the patient-clinician relationship is supposed to be about. Their time together will be more productive, more satisfying, and more human.”
“Duke Health is one of the most innovative and forward-thinking healthcare systems,” said Dr. Shiv Rao, Founder and CEO of Abridge. “This collaboration will accelerate our innovations to power deeper understanding in healthcare by unlocking the value in clinical conversations across additional use cases.”
Abridge’s technology assists in the note-taking process by providing AI-generated documentation of the conversation between patient and clinician during the appointment. Clinicians review the notes and can edit them before they are integrated into the patient record.
The AI platform is designed to help alleviate burnout by reducing the time clinicians spend on documentation. More than 50% of physicians surveyed by the American Medical Association reported feeling a great deal of stress in their jobs, with more than 12% citing too many administrative tasks.
In addition to implementing the clinical notes platform, Duke is exploring opportunities with Abridge to co-develop other clinical applications that use ambient AI.
“Duke Health is furthering its legacy of innovation and AI leadership through this new partnership with Abridge,” said Jeffrey Ferranti, M.D., senior vice president and chief digital officer of Duke University Health System. “Our clinical expertise partnered with Abridge’s AI capabilities will lead to some truly impactful AI solutions. AI documentation will undoubtedly enhance clinician-patient interactions, but it is only the beginning of what this partnership can achieve.”
About Abridge
Abridge was founded in 2018 to power deeper understanding in healthcare. The AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. With support for 28+ languages and 50+ specialties, Abridge is able to support a wide range of clinician and patient encounters.
Abridge’s enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time with deep EMR integrations. Powered by Linked Evidence and their auditable AI, Abridge is the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, Abridge is setting the industry standards for the responsible deployment of AI across health systems.
Abridge was also recently recognized on the 2024 Forbes AI 50 list, alongside companies like OpenAI, Anthropic, Databricks, and others.
